Hi,
I have data for a number of members of staff from the beginning of 2016 to now. Each member of staff visits a different number of customers each day. These customer visits are recorded with time for the start of each visit and the end of each visit - my data has a column for each, StartTime and EndTime.
I'm trying to work out the average time taken between each call, so the difference between the EndTime of one call and the StartTime of another for each staff member, each day.
Does anyone have an idea as to how I would do this? The first StartTime and last EndTime would have to be excluded in some way I'd imagine to the report doesn't take in to consideration the time between someone finishing work and starting again the next day.
Any ideas?
